Service

Our utmost principle is to give the fullest attention to our customers by providing the most exceptional customer service. Intending to meet the needs and create values for our current and prospective customers, we are able to do so through offering a well-established before-sales, during-sales, and after-sales force. Moreover, Beta Three has a professional team of customer service representatives and engineers for technical support on standby. Therefore, customers can easily reach out to us for any issues they encounter, and we will resolve them to the best of our abilities promptly.

 

Before Sales

Service - Before Sales

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  • Carefully research global product requirements to meet our customers needs
  • Design and manufacture products to suit our global customers needs
  • Build a working relationship with our customers to help us better understand their business and product requirements
  • Support our customers by providing specific project designs with new and innovative ideas
  • Support project negotiations when requested with technical information and project and product design
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    During Sales

    Service - During Sales

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  • Deliver all product orders on or before the agreed delivery time. Offer in-depth training on all products, their applications and any service requirements
  • Offer full sales, engineering and technical support for our products including installation and maintenance
  • Problem-solve any product related issues with a quick response
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    After Sales

    Service - After Sales

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  • Maintain appropriate customer records
  • Routinely follow-up and meet any further customer requests for product related assistance
  • Follow-up any compliments or complaints from our customers in a timely manner
  • Maintain an up-to-date informative website to provide our customers with quality product information